Return or exchange your purchase – our 100% money back guarantee
- If you are not completely satisfied with your purchase, simply return the items to us stating your order number and details of your complaint within 14 days of receipt.
- Returned items must be returned in suitable packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the items.
- Please note:
- We ensure all orders are securely packaged when dispatched, please check your order for any damages as you receive it and notify us of any discrepancies.
- Items will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
- The items are your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using recorded delivery service.
- The cost of returning the item to us is your responsibility.
We will respond to all complaints and returns within five working days.
Send returns to:
Franks Sauces Ltd
610 Parkfield Road