Terms and Conditions

Return or exchange your purchase – our 100% money back guarantee

  • If you are not completely satisfied with your purchase, simply return the items to us stating your order number and details of your complaint within 14 days of receipt.
  • Returned items must be returned in suitable packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the items.
  • Please note:
  1. We ensure all orders are securely packaged when dispatched, please check your order for any damages as you receive it and notify us of any discrepancies.
  2. Items will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
  3. The items are your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using recorded delivery service.
  4. The cost of returning the item to us is your responsibility.

We will respond to all complaints and returns within five working days.

Send returns to:

Franks Sauces Ltd
610 Parkfield Road



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